Tickets
Track work from first call through to completed job.
Open tickets
0Needs attentionScheduled today
0Team visitsAwaiting approval
0Office reviewApproved tickets
0Total approvedAll tickets
Quick view of queues, assigned teams and next actions
| TICKET | CUSTOMER / JOB | QUEUE | TEAM | STATUS | NEXT VISIT |
|---|
Team calendar
Today’s scheduled visits
Field teams
Choose technicians for each team, then select the crew for each visit.
Settings
Manage the people and records used across Alotech CRM.
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Ticket queues
Organise office work and team access.
Queue membership
Add dispatchers to the queues they manage. Direct technician assignment also requires queue membership.
Customer sites
Add service locations for your customers.
Suppliers
Manage suppliers used for ticket purchases and invoice photos.